Return of products
We gladly accept returns and exchanges within 10 days of receipt. The
deadline for announcing the return of an item is a maximum of 24 hours from
the receipt of the package. We do not accept returns of items that do not have
the attached seal, are not in their original condition, have been worn, damaged
or washed, with missing attached original tags packaging and other
accessories received with the order or that show any signs of use.
deadline for announcing the return of an item is a maximum of 24 hours from
the receipt of the package. We do not accept returns of items that do not have
the attached seal, are not in their original condition, have been worn, damaged
or washed, with missing attached original tags packaging and other
accessories received with the order or that show any signs of use.
The merchandise must be returned in one mailing. We reserve the right to
refuse multiple returns at different times from one order.
We can exchange the item with another product of the same value or a
different value.
Please call our customer care team at +40723551771 or send an email to
returns@cristallini.com for more information. The delivery time depends on
the chosen product, if we have it in stock or if we need to manufacture it
especially for you.
If the customer wants to wait to exchange an item with another from a future
collection, the amount already paid can remain in the customer’s account until
such item is available for purchase.
Custom made items cannot be exchanged or returned, but we guarantee you
will love it and it will fit perfectly.
Please note that we can only accept returns and exchanges using the following
shipping companies: TNT, FEDEX, DHL, UPS with door-to-door delivery. The
package must be sent from the same address with the original order and you
must specify the reason for the return on the invoice. For more information
please send an email at office@cristallini.com before sending the package.