Return of products

We gladly accept returns and exchanges within 14 days of receipt. 

We do not accept returns of items that do not have the attached seal, are not in their original condition, have been worn, damaged or washed, with missing attached original tags packaging and other accessories received with the order or that show any signs of use.

The merchandise must be returned in one mailing. We reserve the right to
refuse multiple returns at different times from one order.
We can exchange the item with another product of the same value or a
different value.
Please call our customer care team at (+1) 424.470.8844 or send an email to returns@cristallini.com for more information. The delivery time depends on the chosen product, if we have it in stock or if we need to manufacture it in the Atelier from Europe.

If the customer wants to wait to exchange an item with another from a future
collection, the amount already paid can remain in the customer’s account until that particular item is available for purchase.

Custom made sizes items, which have design alterations, cannot be exchanged or returned, but we guarantee you will love it, and they will fit perfectly.

Please note that we can only accept returns and exchanges using the following shipping companies: FEDEX, UPS, DHL,  with door-to-door delivery. The package must be sent from the same address with the original order and you must specify the reason for the return on the invoice. For more information please send an email at returns@cristallini.com before sending the package.

Refunds may only be issued in the same form as payment and are processed within 3-5 business days after the return is delivered. Shipping costs are non-refundable and refunds will not be issued after the return window has ended.

CRISTALLINI reserves the right to refuse the return of any merchandise that does not adhere to our policy, such items will not be accepted and will be sent back to the customer.

2. Returns & Exchanges Policy For Purchases Made in the Los Angeles Flagship Store from 8619 W Sunset Blvd., West Hollywood, 90069, CA

All sales are final ( no returns are accepted ), however, we gladly accept exchanges for standard sizes items within 14 days of receipt. Items can be exchanged if the seal is attached, the item is still in its original condition, and all original tags and other accessories received with the order.  

No exchanges are accepted for custom made items.